Business FAQs | Beyond Hugs

HELP FOR BUSINESS BUYERS

Frequently asked questions

Can I order a small number of kits?

Yes, you can purchase our existing travel kit individually. For custom or bulk hospitality kits, minimum quantities depend on the agreed contents and any branding requirements.

Can you add our hotel's branding?

We can discuss branded welcome cards, inserts and selected packaging. Customisation options depend on supplier feasibility, quantities and agreed specifications.

Can we order regular replenishments?

Yes, we welcome repeat-order enquiries and can discuss your estimated guest volume. Frequency, price and stock availability will be agreed before orders are accepted.

Do you offer wholesale prices?

Trade pricing is quoted based on the selected products, order quantities, packaging, delivery and any custom work. Please request a quotation.

How do I request a sample?

Our current dog travel kit can be purchased directly from the online shop at its displayed retail price, plus applicable delivery. For a bespoke hotel sample, please contact us with your requirements.

Can I receive a product catalogue?

Use our catalogue request form to share your business details. We can then send the available catalogue when ready. Requesting a catalogue does not automatically subscribe you to WhatsApp marketing.

What are your delivery times?

Delivery options and timings depend on inventory, size of order, destination and any customisation. We will confirm these in your quotation.

Request a trade quotation · Request a catalogue · Order a sample